Where it sits
The post-sales cycle, for agentic and automated products specifically. The difference between a pilot and production is rarely the agent — it’s whether anyone defined and qualified the human job around it.
✦ Solutions · Demand side
Every agent you ship redesigns a human job.
Operator Qualification contracts the customer’s operators — the humans whose jobs your deployed agents just redesigned: reviewing agent output, handling exceptions, deciding when to intervene — and qualifies them on live work before anything flies solo.
Enablement Office on behalf of:
CCOs, delivery leaders, and transformation owners shipping agentic products into real operations.
Whose performance it contracts
The customer’s operators — the people who now review, approve, and intervene. The judge is the business owner of the redesigned work. Your office holds the contract.
The difference between a pilot and production is a person.
The contract at the center
Qualified before solo operation — not after an incident.
When an agent takes over tasks, the human’s job doesn’t disappear — it changes shape. New outputs appear: reviewed agent work, handled exceptions, judged edge cases. Most “adoption problems” are really this: the new job was never defined, so nobody could be qualified for it, so nobody trusts the system enough to run it at scale.
Quality control until quality assurance is earned. Nobody flies solo on a quiz score.
Performance contract
The qualified operator- Output
- An operator running the redesigned job solo.
- Judge
- The business owner of the work.
- Standard
- “I don’t check their exceptions anymore.”
- Deadline
- Before solo operation — not after an incident.
- Evidence
- Observed performance on live work under supervision, then the record of solo runs.
What the twin does
Drafts the map of the redesigned job — which tasks moved to the agent, what the human now produces: reviews, exceptions, approvals, interventions. Observes qualification runs against the signed standard and books each one as evidence on the contract. Routes failures honestly: sometimes the human needs enablement; often the agent’s design or the access around it is what’s broken.
What your people do
The business owner sets the bar in their own words and takes the go/no-go on every operator. Your experts confirm the map of the redesigned job in thirty minutes. Qualification happens on live work under supervision — qualified by doing the work, not by passing a quiz.
Qualified by doing the work, not by passing a quiz.
What it settles against
Pilots reach production when people are cleared to run them.
People cleared to run the redesigned work solo, on the record.
The judge’s bar, observed on live work — not self-reported confidence.
The number this whole solution exists to move.
Together these feed time to first value and the office’s north star — accounts that run your product solo are accounts that renew and expand it.
- Named
The redesigned jobs are named; the business owner is identified.
- Mapped
The twin has drafted the map of each redesigned job.
- Signed
The owner’s standard is on the contract; your experts confirmed the map.
- Live
Operators qualifying on live work under supervision; the owner deciding.
- Measured
Settlement on solo runs and exceptions handled, on the operating calendar.
Qualify your first operators